Neighbour to Neighbour Centre

Director of Development
Posted Date: 
Tuesday, September 25, 2018
Closing Date: 
Friday, November 2, 2018


Neighbour to Neighbour Centre, located in Hamilton, is seeking a fundraising professional to provide leadership and expertise for our annual fundraising programs, with a specific focus on major gift fundraising, in the role of Director of Development. Building on the recent achievements of our capital campaign for the Hamilton Community Food Centre, the Director will be responsible for developing and implementing an annual strategic plan to elevate fundraising across our organization by setting clear goals and metrics for revenue development, and volunteer and donor engagement. Reporting to the Executive Director and providing leadership to the Events and Communications Coordinator, the Director of Development will be a valued member of the senior leadership team and will work in partnership with our Board of Directors and the Centre’s program leaders.


For over 30 years, a team of dedicated staff and volunteers at Neighbour to Neighbour Centre have been helping to improve our neighbourhood and meeting the issue of food insecurity head-on. What started as a tiny food bank has evolved into an indispensable part of the city of Hamilton’s social fabric. Neighbour to Neighbour works to improve the quality of life in our community by offering access to tutoring programs for children, community kitchen programs, utility subsidy programs, family counselling, emergency food access, and a host of other interventions. Neighbour to Neighbour is empowering people with the tools and ideas that will help change their lives.

Across Canada, 841,200 Canadians are using food banks every month. In Ontario, the number is a staggering 374,700; 35% of whom are children. In Hamilton, over 17,000 people use a food bank every month, almost one third of them live on Hamilton Mountain – including Upper Stoney Creek, areas served by the Neighbour to Neighbour Centre. At Neighbour to Neighbour Centre, we understand and care about the many challenges facing families in our community. Our practical programs and services address many of these challenges, not only at our Centre, but right across the City of Hamilton.

Our Food Access Program assists over 1,100 families each month; the Kids Can Succeed Children’s Tutoring Program helps over 200 school-aged children improve their reading skills, and our Family Service Programs provide housing support, advice on settlement and employment issues, health, education, and advocacy. Close to 700 individuals volunteered at Neighbour to Neighbour in 2018, donating almost 30,500 hours to support our various programs.

We proudly opened the Hamilton Community Food Centre in 2017, a facility whereby our community can access and advocate for fresh, healthy food. We look forward to more opportunities to tackle food insecurity and to create an increasing number of prevention-based programs that focus on educating, informing, and empowering our community.

In 2016 and in partnership with Community Food Centres Canada, we launched a $4 million campaign to broaden the programs we offer, reach more community members, and expand the vital services we provide to the community. Neighbour to Neighbour was chosen from 25 locations across Ontario to open the first Community Food Centre in Hamilton, Community Food Centres Canada invested more than $1 million over the next 5 years to make this vision a reality. With generous support from our many donors and the dedication of our campaign volunteers, to date the campaign has reached a total of $2.8 million. Our annual fundraising goal is $1.8 million, achieved through major and planned giving, corporate and foundation support, and fundraising events.


For more information about Neighbour to Neighbour please visit:


The Director of Development will provide expertise and leadership to develop overarching annual plans based on best practice fundraising. Building on the successes achieved in our recent campaign to establish the Hamilton Community Food Centre, the new incumbent will focus on enhancing engagement of our existing pipeline of donors including individuals, corporations, and foundations.

With an “out the door” approach and an active presence in the community, the ideal candidate will be motivated to enhance current donor relationships and to explore new ways of securing our next generation of donors.

Comfortable exchanging ideas in an open dialogue environment, the successful candidate will seek and value input and feedback from others. The Director will be flexible and adaptable in responding to immediate priorities. Collaborative and supportive, the ideal candidate will be a philanthropy partner to the Executive Director, the Centre’s department heads and our fundraising volunteers. The new incumbent will be genuinely donor-centric, with a strong commitment to sharing our impact.

The successful candidate will be an energetic, high-achiever who takes initiative and goes the extra mile. Performance-driven and results-oriented, with a strong focus on accountabilities, the Director will be a confident, creative, and innovative fundraising professional. The new incumbent will also balance their drive with a sense of humour and a friendly disposition.

The ideal candidate will believe in our mission and the work we do to lead our community to an improved quality of life. An authentic and compelling storyteller, the Director will proudly articulate our case for support and the variety of ways donors can partner with us to address food insecurity.


Reporting to the Executive Director, the Director of Development will be responsible for:

Strategy and Planning
•Participate with the senior team in the strategic and business planning process.
•Define funding priorities in collaboration with colleagues across the organization.
•Develop new strategies to build and maintain a competitive position for securing donations and maximizing giving opportunities to enable the achievement of short and long terms goals.
•Develop and manage annual budget and operating plans and targets for individuals, foundations, and corporations.

•Lead, develop, and execute fundraising campaigns and build and maintain relationships with donors to support the work of N2N.
•Research, identify, and pursue opportunities for annual funding in alignment with N2N’s mission, vision, and values.
•In collaboration with the Executive Director, establish appropriate annual fundraising goals, targets and metrics to ensure that all fundraising efforts are effective, efficient, and successful.
•Oversee all facets of the fundraising program including major and planned giving, corporate and foundation giving and fundraising events.
•Develop compelling case materials.
•Personally manage a portfolio of prospects and donors.
•Write a variety of documents such as business plans, donor correspondence, contact reports, proposals and briefing notes.
•Assess, evaluate, and implement changes as needed to fundraising activities and practices.
•Ensure the best possible stewardship of all donor relationships.
•Ensure progress tracking, financial controls, and reporting systems are in place.
•Represent N2N to our external community by being informed, articulate, and enthusiastic about our mission and work.

Staff and Volunteer Leadership
•Manage and provide leadership and oversight to the Events and Communication Coordinator. Including training, direction, support, coaching, mentorship, and directing personal and professional development.
•Grow the leadership volunteer structure and participate in the identification, recruitment, training, management, and stewardship of fundraising volunteers.
•In partnership with the Executive Director and Board of Directors, champion fundraising and a culture of philanthropy throughout the organization.

Operational Management
•Maintain and strengthen relationships with internal stake holders: the senior leadership team and program directors.
•Ensure the maintenance/development of policies, practices, and standards.
•Ensure all fundraising policies and practices continue to meet Canada Revenue Agency requirements.


•Leadership, expertise and demonstrated success in fundraising.
•Proven experience developing and implementing strategies and plans resulting in increased revenue.
•Significant experience building integrated fundraising programs and writing annual business plans.
•Solid track record in soliciting and closing major gifts in the five- to six-figure range.
•Experience identifying and setting funding priorities and matching opportunities with donor interests.
•Demonstrated experience building budgets and monitoring financial progress.
•Experience developing and implementing custom and mass donor stewardship strategies.
•Understanding of event fundraising, development and execution.
•Excellent interpersonal and relationship management skills.
•Demonstrated experience working effectively with Board members, committees, and volunteers.
•Strong verbal, communication and writing skills along with polished presentation skills.
•Ability to work well with a diverse group of people and build strong relationships.
•Experience leading and coaching a professional fundraising team and motivating performance standards.
•Ability to effectively manage multiple projects, deadlines, and priorities.
•Consistently demonstrates the highest standards of professionalism, confidentiality, integrity, and sensitivity.
•Familiarity with the issues surrounding food insecurity and poverty an asset.
•Strong computer skills including Microsoft Office and experience using a CRM database.
•Capacity for occasional travel, and some evening and weekend work.
•A University degree or an equivalent combination of education and experience is required.
•CFRE an asset.


KCI (Ketchum Canada Inc.) has been retained to conduct this search on behalf of Neighbour to Neighbour. For more information about this leadership opportunity, please contact Sylvia Kadlick, Senior Search Consultant at All inquiries and applications will be held in strict confidence.

To view the full Position Brief, please visit:

To apply, please send a resume and letter of interest to the email address above by November 2, 2018.